Outage Response Optimization
Autonomous AI agents that coordinate crews, assets, and data to restore power faster and cut outage costs.
ABOUT OUR WORK
When outages strike, utilities mobilize large teams and assets under intense pressure. Decisions about crew dispatch, equipment allocation, and repair sequencing are still largely manual, often leading to delays, inefficiency, and higher costs. Customers expect rapid restoration, but fragmented systems and siloed data slow down the response.
We worked with our client to deploy AI agents that continuously monitored outage data, weather forecasts, and asset health signals. These agents recommended actions in real time — from which crews to send, to which substations to prioritize, to how to reroute power flows. Agents operated autonomously but were designed to collaborate with operators, ensuring decisions were explainable and could be acted on immediately.
IF YOU WANT THE SPECIFICS
Cut outage restoration times by 15–20% and reduced emergency operating costs by 10%, while improving customer satisfaction scores.
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